Question
I cannot see a game created by another player or cannot join their game. What do I do if I have matchmaking issues?
Versions:
- ThreatGEN® Red vs. Blue (Steam version)
- Red vs. Blue Professional
- Red vs. Blue Business & Organization
- Red vs. Blue Student
- Red vs. Blue Event
- Red vs. Blue Enterprise
Answer
Matchmaking issues can arise due to multiple limitations with matchmaking between different versions and license types. These include:
- Different Versions – Users cannot matchmake between the Steam version and Professional | Business & Organization | Student | Event | Enterprise versions of the game due to vast differences in feature sets. To resolve this issue, you can purchase the license type – for Steam users, purchase the Professional | Business & Organization | Student | Event | Enterprise version matching the user you’re trying to matchmake with.
- Different Domains – Users with Organization | Student | Event | Enterprise licenses can only make matches with others in the same domain. For example, if you e-mail is user@organization1.com you will be placed in a group with others in organization1.com only; this is due to the default matchmaking lobby privacy settings applied to student / organization licenses (you may request as an administrator of your student / organization group to enable matchmaking between student / organization and individual users, but this will be done only on support request).
If you would like to make such a request or have any issues after following these steps, don’t hesitate to contact our support using our email (support@threatgen.com) or the support form.
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